Return Policy
Last updated: March 17, 2025
This Return Policy describes the conditions and process for returning products purchased from Quazrelxeozitan ("we," "us," or "our") via our website https://quazrelxeozitan.world (the "Site") and for obtaining refunds. Please read this policy carefully. By placing an order, you agree to this Return Policy in addition to our Terms of Service.
1. Operator and contact
Returns and refunds are handled by:
Quazrelxeozitan
1259 Fulton St, Brooklyn, NY 11216, United States
Email: team@quazrelxeozitan.world
Phone: +17184841500
For return requests, questions, or to initiate a refund, please contact us using the details above. We recommend retaining proof of postage when returning items.
2. Your right to return (U.S. and general)
We want you to be satisfied with your purchase. Subject to the conditions below, you may return most unopened and unused products within fourteen (14) days of delivery for a refund or exchange, in accordance with this policy and applicable U.S. state and federal law. Some states may provide longer return periods for consumers; we will comply with mandatory legal requirements in your jurisdiction. Opened or used dietary supplement products may be subject to different rules for health and safety reasons; see Section 4 below.
3. Eligibility for return
To be eligible for a return and refund:
- The product must be returned within the return period (14 days from delivery unless a longer period is required by law).
- The product should be in its original, unopened packaging with seals intact, unless we have agreed otherwise (e.g., defective product).
- You must contact us to request a return and, where we require it, obtain a return authorization or follow our return instructions.
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item) or we have expressly offered free returns.
We reserve the right to refuse returns that do not meet these conditions or that appear to have been used, damaged by the customer, or tampered with. We may also refuse returns in cases of suspected fraud or abuse.
4. Opened or used products
For health, safety, and hygiene reasons, we generally cannot accept returns of dietary supplement products (including Vasantara) that have been opened, used, or whose seal has been broken, unless the product is defective or we are required to accept the return by law. If you believe you received a defective product (e.g., damaged packaging, wrong product, or quality issue), please contact us with details and, where possible, photos. We may arrange a replacement or refund at our discretion and in accordance with applicable law. If your jurisdiction grants you a right to return used goods (e.g., certain consumer protection laws), we will comply with those requirements.
5. How to request a return
To request a return:
- Contact us by email at team@quazrelxeozitan.world or by phone at +17184841500 within the return period. Include your order number (or the email/name used for the order), the product(s) you wish to return, and the reason for the return.
- We will respond with return instructions and, where applicable, a return authorization or shipping label (if we provide one). Follow the instructions carefully.
- Pack the product securely in its original packaging if possible. Include a copy of your order confirmation or a note with your name and order number inside the package.
- Ship the package to the address we provide. We recommend using a trackable shipping service and keeping proof of postage. We are not responsible for items lost in transit until we receive them.
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, we will process the refund as described in Section 6.
6. Refunds
If your return is approved:
- We will refund the purchase price of the returned product(s) to the original payment method used for the order. Refunds do not include original shipping costs unless the return is due to our error or we have stated otherwise.
- Processing of the refund may take 5–10 business days (or longer depending on your bank or payment provider) after we have received the returned product and confirmed eligibility.
- If you have not received the refund within a reasonable time, first check your bank account and then contact your payment provider. If the issue persists, contact us at team@quazrelxeozitan.world.
We may deduct from the refund any amount permitted by law (e.g., restocking fees if disclosed at the time of purchase, or the cost of return shipping if you were responsible for it and we have agreed to reimburse it in limited cases). We will not deduct amounts that are not clearly disclosed or not permitted in your jurisdiction.
7. Exchanges
If you wish to exchange a product (e.g., for a different quantity or formulation), please contact us. Exchanges are subject to the same eligibility and condition requirements as returns. We may process an exchange by having you return the original product and place a new order, or through another process we specify. Any price difference will be charged or refunded as applicable.
8. Damaged or defective items
If you receive a damaged or defective item, please contact us as soon as possible with your order number and, if possible, photos of the damage or defect. We will work with you to arrange a replacement or full refund, including shipping costs where appropriate. We may ask you to return the item for inspection. This is without prejudice to your statutory rights under applicable consumer protection laws.
9. Cancellations
If you wish to cancel an order before it has been shipped, contact us immediately. We will attempt to cancel the order and process a full refund. Once the order has been shipped, cancellation is no longer possible; you may return the product in accordance with this Return Policy after delivery.
10. International orders
Our primary operations and shipping are based in the United States. If you are located outside the U.S., return shipping costs and customs or import duties may apply. You are responsible for any such costs unless we have agreed otherwise in writing. Refunds will be made in the currency and method of the original payment, subject to our refund process and any fees imposed by payment providers.
11. Limitation of liability
Our liability in connection with returns and refunds is limited to the refund of the purchase price and, where we are at fault, reasonable shipping costs as set out in this policy and in our Terms of Service. We are not liable for indirect or consequential losses arising from a return or refund. Nothing in this policy excludes or limits our liability where such exclusion or limitation is not permitted by law.
12. Changes to this policy
We may update this Return Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Changes will be effective upon posting on the Site. For returns initiated after a change, the version in effect at the time of your purchase or at the time you requested the return (as we determine) may apply. We encourage you to review this page periodically. Material changes may be communicated where required by law.
13. Contact
For return requests, refund questions, or any other inquiries about this Return Policy:
Quazrelxeozitan
1259 Fulton St, Brooklyn, NY 11216, United States
Email: team@quazrelxeozitan.world
Phone: +17184841500